Refund policy

We have a 14 day return policy, which means items may be returned for a full refund within 14 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us. Please note we will refund the cost of the item not the delivery cost.

CHRISTMAS RETURN POLICY

Our returns policy is extended over Christmas meaning orders placed on or after the 1st December, return in their original packaging, with tags/labels and unworn will have up to 15th January of the next year to be sent back to us. All items whether they do not suit your requirements or are damage must be identified within this time frame.

Customers are required to send items back to us at their own costs via any courier of their choice, if they do not suit their requirements and this will also include items that do not fit, are not suitable, are wrong item selected, incorrect sizing, not the same as on the website.

Parcels must be sent back via post only, we do not accept returns in person. Any parcel return in person and not via the postal services can be rejected/returned to sender/ not processed. all returns must be in the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at designsliel@gmail.com. Please note that returns will need to be sent to the following address: [6 Laundry Close, Croydon, CR0 2WH]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at designsliel@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately for any manufacturer's defects that could have possibly been missed throughout the checking process . We have a dedicated Quality assurance team, however, some errors can be missed, so it is highly advisable  to apply checks before using a purchased item.

Pre-paid return labels are only sent to UK customers  if they received wrong damage  or the manufacturer's faulty item. Alternative procedures apply to customers outside of the UK.  Customers are required to send back to us at  their own cost via any courier  if they do not suit their requirements and this also include items that do not fit, or not suitable, or wrong item selected, or incorrect sizing, are not the same as the website

Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including a tracking number must be provided in case of any parcels lost in transit. Any non- delivery cases will not be valid without this receipt. It is the responsibility of the sender to open a claim for any parcel lost in transit with the courier.

You may use the original packaging if you still have them, If not please pack your items securely in any suitable packaging material. Please note the parcel can be rejected if parcels are returned damaged due to insecure packaging.

A full valid order details along with refund instructions must be included within each returning package to be process correctly. For example you must include a note stating your full name on your account, the order number and the items from the given order that are being returned. Alternatively, you can make a copy of your packaging and highlight which items from this order you are returning and your request for a refund. Parcels can be held or rejected by the returns department and not process if the received parcel cannot be identified by the details provided within the package. All returns will be processed between 3-5 working days after receipt of your parcel arriving in our warehouse.

you are welcome to email us at sales@designsliel@gmail.com and request for a size guide to be sent to you. Please be advised that we do not cover the postage to return items that do not fit or do not suit your requirements. Kindly bear in mind our product sizes when placing orders.

All items sent back to us via post must be within the 14 days policy and can be sent to:

6 Laundry Close

Croydon

CR0 2WH

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at designsliel@gmail.com